What you can expect from us.
Our commitments
No pressure
You can take as long as you need to decide, ask as many questions as you like, and say no. We won't chase you with repeated calls.
[TO BE CONFIRMED BY HOMEFORWARD]
Clear written offers
Every offer is put in writing, with the figures that led to it, so you can read it properly and show it to anyone you'd like to.
[TO BE CONFIRMED BY HOMEFORWARD]
How we reach our offerNo hidden fees
We don't charge you fees for selling to us. If there's any cost you'd need to cover yourself, we'll tell you up front.
[TO BE CONFIRMED BY HOMEFORWARD]
Solicitors handle the sale
You have your own solicitor and we have ours. The sale follows the standard conveyancing process used in England and Wales.
[TO BE CONFIRMED BY HOMEFORWARD]
You can compare your options
We'd encourage you to get an estate agent's valuation or other offers too. If we think another route would suit you better, we'll say so.
[TO BE CONFIRMED BY HOMEFORWARD]
Direct sale vs estate agentWe explain any change in price
If something significant comes to light and the offer needs to change, we'll show you the evidence and explain how it affects the figure.
[TO BE CONFIRMED BY HOMEFORWARD]
Real people you can speak to
You'll deal with the same small team throughout, by phone or email. We're available Mon–Fri 8am–8pm.
[TO BE CONFIRMED BY HOMEFORWARD]
Meet the team
If we fall short
If you feel we haven't kept to any of these commitments, please tell us. Our complaints procedure explains how we'll deal with it, and what you can do if you're not satisfied with our response.
Have a question about any of this?
Call us and ask. There's no obligation, and you don't need to have decided anything.